/* ============================================================================
   Support chat widget (customer ⇄ store manager)
   WhatsApp-style mini chat. RTL, theme-aware (reuses the storefront --jw-*
   tokens with safe fallbacks), and responsive: a bottom sheet that centres on
   the phone column on wider screens. CSP-clean — no inline styles/handlers.
   ============================================================================ */

.scw{position:fixed;inset:0;z-index:60;pointer-events:none;font-family:'Tajawal',system-ui,-apple-system,sans-serif}
.scw[hidden]{display:none}

/* Dim backdrop */
.scw__scrim{
  position:absolute;inset:0;background:rgba(11,31,51,.45);
  opacity:0;transition:opacity .25s ease;pointer-events:none;
  -webkit-tap-highlight-color:transparent;
}
.scw.open .scw__scrim{opacity:1;pointer-events:auto}

/* Panel — slide-up sheet */
.scw__panel{
  position:absolute;inset-inline:0;bottom:0;margin:0 auto;
  width:100%;max-width:480px;height:78vh;max-height:680px;
  display:flex;flex-direction:column;
  background:var(--jw-surface,#f5f8fb);color:var(--jw-ink,#0b1f33);
  border-radius:20px 20px 0 0;overflow:hidden;
  box-shadow:0 -12px 40px rgba(11,31,51,.28);
  transform:translateY(106%);transition:transform .34s cubic-bezier(.2,.84,.32,1);
  pointer-events:auto;
}
.scw.open .scw__panel{transform:translateY(0)}

/* Header */
.scw__head{
  flex:0 0 auto;display:flex;align-items:center;gap:11px;
  padding:12px 14px;color:#fff;
  background:linear-gradient(135deg,var(--jw-green,#00a651),var(--jw-green-d,#00873f));
  box-shadow:0 2px 10px rgba(0,166,81,.28);
}
.scw__avatar{
  width:42px;height:42px;border-radius:50%;flex:0 0 auto;
  display:grid;place-items:center;background:rgba(255,255,255,.18);
  position:relative;
}
.scw__avatar svg{width:22px;height:22px}
/* little online dot */
.scw__avatar::after{
  content:"";position:absolute;inset-block-end:0;inset-inline-end:0;
  width:11px;height:11px;border-radius:50%;background:#3ad36b;
  border:2px solid var(--jw-green-d,#00873f);
}
.scw__id{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}
.scw__title{font-size:15px;font-weight:800;line-height:1.1}
.scw__sub{font-size:11.5px;opacity:.9;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.scw__actions{display:flex;align-items:center;gap:6px;flex:0 0 auto}
.scw__act{
  width:34px;height:34px;border:0;border-radius:10px;flex:0 0 auto;cursor:pointer;
  display:grid;place-items:center;color:#fff;background:rgba(255,255,255,.16);
  transition:background .15s,transform .12s;
}
.scw__act:hover{background:rgba(255,255,255,.28)}
.scw__act:active{transform:scale(.92)}
.scw__act svg{width:18px;height:18px}
.scw__act[data-scw-new] svg{width:17px;height:17px;opacity:.92}

/* Message list */
.scw__body{
  flex:1 1 auto;overflow-y:auto;padding:14px 12px 8px;
  display:flex;flex-direction:column;gap:8px;
  background:
    radial-gradient(circle at 18% 12%,rgba(0,166,81,.05),transparent 42%),
    radial-gradient(circle at 84% 88%,rgba(0,102,179,.05),transparent 42%),
    var(--jw-surface,#f5f8fb);
  scroll-behavior:smooth;
}
.scw__body[hidden]{display:none}
.scw__body::-webkit-scrollbar{width:6px}
.scw__body::-webkit-scrollbar-thumb{background:var(--jw-border,#dfe7ef);border-radius:999px}

/* System note */
.scw-sys{
  align-self:center;max-width:86%;text-align:center;
  font-size:11.5px;font-weight:600;color:var(--jw-ink-3,#7a8da3);
  background:var(--jw-bg,#fff);border:1px solid var(--jw-border,#dfe7ef);
  padding:7px 14px;border-radius:999px;margin:2px 0 6px;
  box-shadow:0 1px 2px rgba(11,31,51,.05);
}

/* Day divider (optional, used for the first message) */
.scw-day{align-self:center;font-size:10.5px;font-weight:700;color:var(--jw-ink-3,#7a8da3);margin:4px 0}

/* Message rows */
.scw-msg{display:flex;max-width:100%;animation:scwPop .26s cubic-bezier(.2,.84,.32,1) both}
.scw-msg--out{justify-content:flex-start}     /* customer */
.scw-msg--in {justify-content:flex-end}       /* manager  */
@keyframes scwPop{from{opacity:0;transform:translateY(8px) scale(.96)}to{opacity:1;transform:none}}

.scw-bubble{
  position:relative;max-width:78%;padding:8px 12px 6px;border-radius:16px;
  font-size:13.5px;line-height:1.45;word-wrap:break-word;overflow-wrap:anywhere;white-space:pre-wrap;
  box-shadow:0 1px 1.5px rgba(11,31,51,.12);
}
.scw-msg--out .scw-bubble{
  background:linear-gradient(135deg,var(--jw-green,#00a651),var(--jw-green-d,#00873f));
  color:#fff;border-end-start-radius:5px;
}
.scw-msg--in .scw-bubble{
  background:var(--jw-bg,#fff);color:var(--jw-ink,#0b1f33);
  border:1px solid var(--jw-border,#dfe7ef);border-end-end-radius:5px;
}
.scw-meta{
  display:flex;align-items:center;gap:4px;justify-content:flex-end;
  margin-top:3px;font-size:10px;font-weight:700;opacity:.75;
}
.scw-msg--out .scw-meta{color:rgba(255,255,255,.9)}
.scw-msg--in  .scw-meta{color:var(--jw-ink-3,#7a8da3)}
.scw-tick{font-size:11px;line-height:1}
.scw-tick--ok{color:#cdf3da}
.scw-tick--warn{color:#ffd9a3;cursor:pointer}

/* "manager is reachable" failed-delivery hint inside the thread */
.scw-fallback{
  align-self:center;max-width:90%;text-align:center;font-size:11.5px;font-weight:700;
  color:var(--jw-warn,#b26a00);background:var(--jw-warn-bg,#fff3e0);
  border:1px solid rgba(255,138,0,.35);border-radius:12px;padding:8px 12px;margin:2px 0;
}
.scw-fallback a{color:inherit;text-decoration:underline;font-weight:800;direction:ltr;display:inline-block}

/* Typing indicator */
.scw-typing{display:flex;gap:4px;align-items:center;padding:10px 14px}
.scw-typing span{width:7px;height:7px;border-radius:50%;background:var(--jw-ink-3,#7a8da3);animation:scwBlink 1.2s infinite}
.scw-typing span:nth-child(2){animation-delay:.2s}
.scw-typing span:nth-child(3){animation-delay:.4s}
@keyframes scwBlink{0%,60%,100%{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}

/* Welcome / onboarding — guest enters name + mobile before messaging */
.scw-welcome{
  flex:1 1 auto;overflow-y:auto;display:flex;align-items:center;justify-content:center;padding:22px 18px;
  background:
    radial-gradient(circle at 20% 12%,rgba(0,166,81,.06),transparent 45%),
    radial-gradient(circle at 82% 86%,rgba(0,102,179,.06),transparent 45%),
    var(--jw-surface,#f5f8fb);
}
.scw-welcome[hidden]{display:none}
.scw-welcome__inner{width:100%;max-width:300px;text-align:center;display:flex;flex-direction:column;gap:10px}
.scw-welcome__ico{
  width:64px;height:64px;border-radius:50%;display:grid;place-items:center;margin:0 auto 4px;color:#fff;
  background:linear-gradient(135deg,var(--jw-green,#00a651),var(--jw-green-d,#00873f));
  box-shadow:0 10px 26px rgba(0,166,81,.32);
}
.scw-welcome__ico svg{width:30px;height:30px}
.scw-welcome__title{font-size:17px;font-weight:900;margin:0}
.scw-welcome__sub{font-size:12.5px;color:var(--jw-ink-2,#45607a);line-height:1.55;margin:0 0 6px}
.scw-welcome__in{
  height:44px;padding:0 14px;border-radius:12px;font:inherit;font-size:13.5px;
  border:1px solid var(--jw-border,#dfe7ef);background:var(--jw-bg,#fff);color:var(--jw-ink,#0b1f33);
}
.scw-welcome__in:focus{outline:none;border-color:var(--jw-green,#00a651);box-shadow:0 0 0 3px rgba(0,166,81,.15)}
.scw-welcome__err{display:none;font-size:11.5px;font-weight:700;color:var(--jw-danger,#d32f2f);text-align:start}
.scw-welcome__start{
  height:46px;border:0;border-radius:12px;cursor:pointer;font:inherit;font-weight:800;font-size:14px;color:#fff;margin-top:4px;
  background:linear-gradient(135deg,var(--jw-green,#00a651),var(--jw-green-d,#00873f));
  box-shadow:0 8px 20px rgba(0,166,81,.34);transition:transform .12s,filter .15s;
}
.scw-welcome__start:hover{filter:brightness(1.05)}
.scw-welcome__start:active{transform:scale(.97)}

/* Composer */
.scw-composer[hidden]{display:none}
.scw-composer{
  flex:0 0 auto;display:flex;flex-direction:column;gap:8px;
  padding:10px 12px;padding-bottom:calc(10px + env(safe-area-inset-bottom));
  background:var(--jw-bg,#fff);border-top:1px solid var(--jw-border,#dfe7ef);
}
.scw-composer__row{display:flex;align-items:flex-end;gap:8px}

/* Attach (image) button */
.scw-attach{
  width:40px;height:40px;flex:0 0 auto;border-radius:50%;cursor:pointer;
  display:grid;place-items:center;color:var(--jw-ink-2,#45607a);
  background:var(--jw-surface,#f5f8fb);border:1px solid var(--jw-border,#dfe7ef);
  transition:transform .12s,background .15s,color .15s,border-color .15s;
}
.scw-attach:hover{color:var(--jw-green,#00a651);border-color:var(--jw-green,#00a651)}
.scw-attach:active{transform:scale(.92)}
.scw-attach svg{width:20px;height:20px}

/* Pending-image preview (above the input row) */
.scw-att-preview{display:flex;flex-wrap:wrap;gap:8px}
.scw-att-preview[hidden]{display:none}
.scw-att-preview__item{
  position:relative;width:64px;height:64px;border-radius:10px;overflow:hidden;
  border:1px solid var(--jw-border,#dfe7ef);
}
.scw-att-preview__item img{width:100%;height:100%;object-fit:cover;display:block}
.scw-att-preview__rm{
  position:absolute;top:2px;inset-inline-end:2px;width:20px;height:20px;border:0;border-radius:50%;cursor:pointer;
  display:grid;place-items:center;background:rgba(11,31,51,.6);color:#fff;
}
.scw-att-preview__rm svg{width:12px;height:12px}

/* Image inside a message bubble */
.scw-att{display:block;border-radius:12px;overflow:hidden;max-width:220px;margin-bottom:4px}
.scw-att:last-child{margin-bottom:2px}
.scw-att img{display:block;width:100%;max-height:240px;object-fit:cover;background:rgba(0,0,0,.04)}
.scw-bubble__txt{display:block}
.scw-composer textarea{
  flex:1;min-width:0;resize:none;max-height:104px;
  padding:10px 14px;border-radius:18px;border:1px solid var(--jw-border,#dfe7ef);
  background:var(--jw-surface,#f5f8fb);color:var(--jw-ink,#0b1f33);
  font:inherit;font-size:13.5px;line-height:1.4;
  /* Keep the caret on the right (RTL) when empty; let each line follow its
     own content so numbers/Latin still read correctly. */
  direction:rtl;text-align:right;unicode-bidi:plaintext;
}
.scw-composer textarea:focus{outline:none;border-color:var(--jw-green,#00a651);box-shadow:0 0 0 3px rgba(0,166,81,.15)}
.scw-send{
  width:42px;height:42px;flex:0 0 auto;border:0;border-radius:50%;cursor:pointer;
  display:grid;place-items:center;color:#fff;
  background:linear-gradient(135deg,var(--jw-green,#00a651),var(--jw-green-d,#00873f));
  box-shadow:0 6px 16px rgba(0,166,81,.4);transition:transform .12s,box-shadow .15s,opacity .15s;
}
.scw-send:hover{box-shadow:0 8px 20px rgba(0,166,81,.5)}
.scw-send:active{transform:scale(.9)}
.scw-send:disabled{opacity:.45;cursor:not-allowed;box-shadow:none}
.scw-send svg{width:20px;height:20px}

/* Unread badge stamped onto the support FAB trigger */
.scw-unread{
  position:absolute;top:-6px;inset-inline-end:-6px;min-width:20px;height:20px;
  padding:0 6px;border-radius:999px;display:none;align-items:center;justify-content:center;
  background:#ff3b30;color:#fff;font-size:11px;font-weight:900;line-height:1;
  border:2px solid var(--jw-bg,#fff);box-shadow:0 3px 8px rgba(255,59,48,.45);
  animation:scwBadgePop .25s cubic-bezier(.2,.84,.32,1);
}
.scw-unread.show{display:inline-flex}
@keyframes scwBadgePop{from{transform:scale(0)}to{transform:scale(1)}}

/* In-panel confirmation modal (replaces the native confirm dialog) */
.scw-confirm{
  position:absolute;inset:0;z-index:6;display:flex;align-items:center;justify-content:center;
  padding:22px;background:rgba(11,31,51,.5);
  opacity:0;pointer-events:none;transition:opacity .2s ease;
}
.scw-confirm.show{opacity:1;pointer-events:auto}
.scw-confirm__card{
  width:100%;max-width:300px;background:var(--jw-bg,#fff);color:var(--jw-ink,#0b1f33);
  border-radius:18px;padding:20px 18px 16px;text-align:center;
  box-shadow:0 18px 50px rgba(11,31,51,.4);
  transform:translateY(12px) scale(.95);transition:transform .24s cubic-bezier(.2,.84,.32,1.2);
}
.scw-confirm.show .scw-confirm__card{transform:none}
.scw-confirm__ico{
  width:54px;height:54px;border-radius:50%;display:grid;place-items:center;margin:0 auto 12px;
  background:var(--jw-danger-bg,#fde7e7);color:var(--jw-danger,#d32f2f);
}
.scw-confirm__ico svg{width:24px;height:24px}
.scw-confirm__title{font-size:15px;font-weight:800;margin:0 0 6px}
.scw-confirm__msg{font-size:12.5px;color:var(--jw-ink-2,#45607a);line-height:1.55;margin:0 0 16px}
.scw-confirm__btns{display:flex;gap:10px}
.scw-confirm__btn{
  flex:1;height:42px;border:0;border-radius:12px;font:inherit;font-weight:800;font-size:13px;
  cursor:pointer;transition:transform .12s,filter .15s,background .15s;
}
.scw-confirm__btn:active{transform:scale(.96)}
.scw-confirm__btn--ghost{
  background:var(--jw-surface,#f5f8fb);color:var(--jw-ink-2,#45607a);
  border:1px solid var(--jw-border,#dfe7ef);
}
.scw-confirm__btn--ghost:hover{background:var(--jw-border,#dfe7ef)}
.scw-confirm__btn--go{
  background:linear-gradient(135deg,var(--jw-green,#00a651),var(--jw-green-d,#00873f));color:#fff;
  box-shadow:0 6px 16px rgba(0,166,81,.32);
}
.scw-confirm__btn--go:hover{filter:brightness(1.05)}

/* Animated in-panel toast (new-chat / delete confirmation) */
.scw-toast{
  position:absolute;top:72px;left:50%;z-index:8;display:flex;align-items:center;gap:10px;
  padding:8px 16px 8px 9px;border-radius:999px;
  background:var(--jw-bg,#fff);color:var(--jw-ink,#0b1f33);
  font-size:13px;font-weight:800;white-space:nowrap;pointer-events:none;
  border:1px solid var(--jw-border,#dfe7ef);box-shadow:0 12px 30px rgba(11,31,51,.24);
  transform:translateX(-50%) translateY(-14px) scale(.92);opacity:0;
  transition:opacity .25s ease,transform .3s cubic-bezier(.2,.84,.32,1.35);
}
.scw-toast.show{opacity:1;transform:translateX(-50%) translateY(0) scale(1)}
.scw-toast__ico{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;color:#fff;overflow:hidden}
.scw-toast__ico svg{width:18px;height:18px}
.scw-toast--ok  .scw-toast__ico{background:linear-gradient(135deg,var(--jw-green,#00a651),var(--jw-green-d,#00873f))}
.scw-toast--del .scw-toast__ico{background:linear-gradient(135deg,#ff5b5b,#d32f2f)}
/* green check draws itself in */
.scw-toast--ok .scw-toast__ico path{stroke-dasharray:30;stroke-dashoffset:30;animation:scwDraw .5s .12s cubic-bezier(.65,0,.35,1) forwards}
@keyframes scwDraw{to{stroke-dashoffset:0}}
/* red bin wiggles */
.scw-toast--del .scw-toast__ico svg{transform-origin:50% 40%;animation:scwWiggle .6s .05s ease}
@keyframes scwWiggle{0%{transform:rotate(0)}20%{transform:rotate(-17deg)}40%{transform:rotate(13deg)}60%{transform:rotate(-8deg)}80%{transform:rotate(4deg)}100%{transform:rotate(0)}}

@media (prefers-reduced-motion: reduce){
  .scw__scrim,.scw__panel{transition:none}
  .scw-msg,.scw-unread{animation:none}
  .scw-typing span{animation:none}
  .scw-confirm,.scw-confirm__card{transition:none}
  .scw-toast{transition:opacity .2s ease}
  .scw-toast--ok .scw-toast__ico path{animation:none;stroke-dashoffset:0}
  .scw-toast--del .scw-toast__ico svg{animation:none}
}